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Bank deposits are manually checked against received bank records before an admin credits Available Cash. A transfer receipt alone does not establish receipt or settlement. Crypto deposits require blockchain verification and admin ownership review because customers share receiving addresses. Network confirmation alone does not credit an account. Approved crypto deposits increase that asset’s holdings; they do not automatically become USD Available Cash. Detection, confirmation and manual review have separate processing times; no fixed crediting deadline is guaranteed.

A withdrawal request reserves funds and awaits admin review. Approval does not send a payment: an operator must arrange the payout manually and confirm the bank payment or verified outgoing crypto transaction. Bank processing begins after the payment is sent and accepted, subject to bank cutoffs, business days and holidays. Crypto delivery depends on broadcast and network confirmation. Same-day delivery and a fixed review or arrival time are not guaranteed.

Check Transfers for the current status. Contact support with the reference shown there, the asset and network or bank method, and the date requested. Never send passwords or verification codes.

Contact support with the public transaction hash, asset and network. Recovery may be impossible and is not guaranteed. Support must assess the transfer before describing any recovery steps or timing.

Contact support from your account email for recovery instructions. Recovery requires review; it is not an instant reset and no fixed completion time is promised. Do not email an ID, selfie, password or verification code. Support must provide secure instructions for any identity checks. No automatic 24-hour withdrawal hold is promised by this page.

Choose “Forgot password?” on the sign-in page and request a recovery email. If the email contains a verification code, enter the newest code on the password-reset page, then choose and confirm your new password. If it contains a recovery link, open that link and follow the reset instructions. Codes and links expire; request a new email if yours has expired or is rejected. Check your spam folder if the email does not arrive. Never share your code, recovery link or password with support.

Open Statements from the top menu to generate available monthly account summaries and use Print / Save PDF. Availability depends on recorded account history. Automatic statement emailing and annual tax-form delivery are not currently provided. Contact support about records you need.

Harborline’s standard ACH withdrawal fee is $0. A wire withdrawal has a $25 fee in addition to the amount sent. Review the amount, fee and total reservation shown before submitting. Crypto fees depend on the supported payout flow; review the disclosed fee before confirming and contact support if it is unclear. Receiving or intermediary banks may apply their own charges. We never ask for a separate payment to release or unlock a withdrawal.

Harborline Inc. provides a digital technology and asset-tracking software interface. Harborline administers the software environment and maintains internal records of balances, holdings and platform activity. Account-specific custody and protection depend on the applicable provider agreement. Review current service arrangements and request the actual provider documentation. Do not assume a balance is insured based on the dashboard. Investing can result in loss; digital assets can lose value and are not represented as insured by this platform.

Go to Account → Security & Sign-In → Delete Account to request closure. This restricts new financial activity while balances, pending payouts and required records are reviewed. It does not instantly delete financial records. Contact support about resolving funds and obtaining account records.