Identity reviews
Authorized reviewers must use an authenticator. Inspect the uploaded government-issued ID as part of the documented review. A file upload alone does not establish identity. Record checks performed through the approved operating procedure before making a decision. Never approve your own submission.
Customer submission
Government-issued ID
Access is restricted to authorized MFA reviewers and recorded in an audit trail. Use an approved device and viewer; downloads contain sensitive identity data. Files are type-checked, but no automated malware scanning or document-authenticity check is provided.